Terms of Service

Welcome to Donnie’s Pet Haven. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.

1. Use of Our Website

By using our website, you confirm that:

  • You are at least 18 years old

  • You agree not to misuse our services

  • You will provide accurate, up-to-date account and order information

2. Products & Availability

We strive to display accurate product descriptions and images. However:

  • Colors and details may vary slightly due to screen differences

  • Product availability may change without notice

  • We reserve the right to discontinue any product at any time

3. Pricing & Payments

  • All prices are listed in USD

  • Prices may change without notice

  • Payments must be made through our secure checkout

  • We reserve the right to cancel any order suspected of fraud

4. Shipping Policy

By purchasing from us, you acknowledge and accept our Shipping Policies, including:

  • Free shipping within the U.S.

  • Processing time: 1–2 business days

  • Delivery time: 3–4 business days

  • No international shipping

5. Returns & Refunds

Our Return and Refund Policy applies to all purchases:

  • Returns accepted within 7 days of delivery

  • Exchanges accepted within 10 days

  • Refunds processed within 5–10 business days after inspection

6. Prohibited Activities

You agree not to:

  • Use the website for illegal purposes

  • Attempt to hack, disrupt, or compromise the site

  • Copy or redistribute our content without permission

  • Submit false or misleading information

7. Limitation of Liability

Donnie’s Pet Haven is not responsible for:

  • Delays caused by shipping carriers

  • Misuse of products

  • Losses from unauthorized account access

  • Website downtime or technical issues

Your use of our site is at your own risk.

8. Governing Law

These Terms are governed by the laws of the State of Florida, USA.

9. Changes to Terms

We may update these Terms at any time. Continued use of the website means you accept the updated Terms.

10. Contact Information

For any questions regarding these Terms, contact us:

📧 contact@survia.store
📞 419-921-6659
🏠 5464 George Hodges Road, Macclenny FL 32063, United States