Shipping Policies

At Donnie’s Pet Haven, we strive to provide fast, reliable, and stress-free shipping for all our customers across the United States. Our goal is to ensure that every order arrives quickly, safely, and exactly as expected. Please read the details below to understand our full shipping process and policies.

1. Free U.S. Nationwide Shipping

We are proud to offer 100% FREE SHIPPING on all orders delivered within the United States.

  • No minimum purchase required

  • No hidden fees

  • No additional charges at checkout

This policy applies to all products available in our store.

2. No International Shipping

At this time, Donnie’s Pet Haven does not offer international shipping.
We only ship to addresses located within the United States due to logistics and customs constraints. We may consider expanding internationally in the future.

3. Order Processing Time

To ensure each package is carefully prepared, our team processes orders within:

⏳ 1–2 business days (processing time)

During this period, we:

  • Verify your order information

  • Prepare and package your items

  • Coordinate with the shipping carrier

Orders placed on weekends or holidays will begin processing on the next business day.

4. Shipping Time

Once your order has been processed and shipped, the estimated delivery time is:

🚚 3–4 business days (delivery time)

Delivery times may vary slightly due to:

  • Carrier delays

  • Weather conditions

  • High-volume seasons (holidays)

However, most orders arrive within the expected timeframe.

5. Shipping Confirmation & Tracking

After your order ships, you will automatically receive a Shipping Confirmation Email that includes:

  • Your tracking number

  • Carrier information

  • A direct tracking link

You can track your order at any time until it arrives at your doorstep.

6. Incorrect Shipping Information

Please double-check your address before confirming your order.

  • If you provide an incorrect or incomplete shipping address, delays may occur.

  • We are not responsible for packages lost due to incorrect addresses provided by the customer.

If you need to update your address, contact us as soon as possible after placing the order.

7. Lost, Delayed, or Damaged Packages

If your package is delayed, damaged, or appears to be lost during transit, please contact us immediately so we can assist you.

📧 Email: contact@survia.store
📞 Phone: 419-921-6659

We will work with the shipping carrier to help resolve the issue as quickly as we can.

8. Delivery Address Requirements

We ship to:

  • Residential addresses

  • Business addresses

  • PO Boxes (depending on carrier limitations)

We do not ship to:

  • International addresses

  • APO/FPO/DPO addresses (for now)

9. Support for All Shipping Questions

If you have any questions about your shipment, tracking, delivery time, or order status, our support team is always ready to help.

📧 Email: contact@survia.store
📞 Phone: 419-921-6659