Privacy Policy

At Donnie’s Pet Haven, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

Order Information

  • Products purchased

  • Payment method details (processed securely through third-party providers)

Technical Information

  • IP address

  • Browser type

  • Device type

  • Pages viewed and interactions on our website

We do not collect or store full credit card numbers. All payments are handled by secure third-party processors.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide shipping updates

  • Improve website functionality and customer experience

  • Respond to customer support inquiries

  • Prevent fraudulent activities

  • Send promotional emails (only with your consent)

3. Sharing Your Information

We may share your data with trusted third parties only for essential business operations, such as:

  • Payment processors

  • Shipping carriers

  • Fraud prevention services

  • Website analytics providers

We do not sell, rent, or trade your personal information to any third party.

4. Data Security

We use industry-standard security measures to protect your information, including:

  • SSL encryption

  • Secure payment gateways

  • Server firewalls

  • Access control protocols

However, no online system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion of your data

  • Opt out of marketing communications

To exercise these rights, contact us at:
📧 contact@survia.store

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences

  • Analyze website traffic

  • Enhance site performance

You may disable cookies in your browser settings, but some features may no longer function properly.

7. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

📧 contact@survia.store
📞 419-921-6659
🏠 5464 George Hodges Road, Macclenny FL 32063, United States