FAQ

Below are the most common questions from our customers. If you need further assistance, please feel free to reach out anytime.

1. What are your processing and shipping times?

We work hard to prepare and ship orders as quickly as possible.

  • Order Processing: 1–2 business days

  • Shipping Time: 3–4 business days

  • Shipping Fee: Free shipping across the United States

  • International Shipping: Not available at this time

Once your order is shipped, you will receive a tracking number via email.

2. Can I modify or cancel my order?

Yes. Orders can be updated or canceled within 12 hours of placing them.
Please contact us by phone or email immediately so we can assist you before the order is processed.

3. Do you accept returns or exchanges?

Yes.

  • Return Window: 7 days from the date of delivery

  • Exchange Window: 10 days from the date of delivery

  • Refund Processing Time: 5–10 business days after we receive the item

To qualify, items must be unused, in their original condition, and in the original packaging.

4. When will I receive my tracking number?

Your tracking information will be sent to your email as soon as your order has shipped.
You can use the tracking link to stay updated on your delivery progress.

5. How do I contact customer support?

You can reach us anytime using the following methods:
📞 419-921-6659
📧 contact@survia.store

Our team is always happy to help!

6. Do you offer international shipping?

No. At the moment, we only ship within the United States and do not provide international shipping services.